Terms and conditions

Transat Distribution Canada - General Terms and Conditions

Transat Distribution Canada is a member of Transat A.T. Inc. and manages the operation of this Web site as well as invoicing. Please make sure you have read and understood these general terms and conditions of Transat Distribution Canada.

1. Responsibility of Transat Distribution Canada

Transat Distribution Canada has the same responsibilities as a travel agent; as such, it offers information on flights and vacation packages, as provided by its third-party suppliers.

Transat Distribution Canada makes every effort to ensure the accuracy of information provided on this Web site.

Transat Distribution Canada's sole objective is to assist customers in verifying availability of travel products and services and in making reservations and purchases in due form.

After you have completed your reservation on the Web site, you will immediately receive an invoice from Transat Distribution Canada and Transat Distribution Canada will send you your travel documents in accordance with the provisions of Section 5 of these General Terms and Conditions of Transat Distribution Canada.

2. User's responsibility

You, the user, attest that you are at least 18 years of age and possess the legal authority to enter into this agreement and to use this Web site in accordance with all terms and conditions herein.

You also agree that all information supplied by you and members of your family is true and accurate.

Travel documents

A valid Canadian passport is mandatory for all travel outside Canada. Some countries require that your passport be valid for six months beyond the date of your return to Canada. Canadian citizens born in certain countries may require a visa in addition to a valid passport. A permanent resident card will be required for permanent residents/landed immigrants who are not Canadian citizens. One (1) parent traveling with a child under age 18 may have to obtain a notarized letter of consent signed by the parent not traveling. Customers are responsible for checking which documents are required, and then making certain that they have the necessary documents in hand prior to departure. Customers failing to provide the required documents may be denied boarding privileges by the carrier or relevant authorities, without further recourse or the possibility of a refund. Entry to another country may also be refused to a customer even if he or she has the required travel documents. For more information on required travel documents, see www.voyage.gc.ca. If you have questions regarding required travel documents, contact Transat Distribution Canada.

Restrictions to personal and non-commercial use

3. Confidentiality and privacy

Respect of our customers' privacy is of utmost concern to Transat Distribution Canada. We never sell the names of individual customers or any other information drawn from their personal profiles to third parties, and have no intention whatsoever of modifying this practice in the future. All direct communication between you and Transat Distribution Canada (whether by e-mail, facsimile, telephone or postal mail) remains confidential. We respect your privacy and will continue to do so. For the purposes of reserving your trip and processing the transaction related thereto, however, we do require certain basic personal information.

When you reserve or purchase travel services through Transat Distribution Canada, we are required to transmit such information (including your name and address) about you and your purchase to the tour operator, air carrier or any other travel product or service provider involved; this step is essential to the processing of the transaction. While Transat Distribution Canada makes every effort to ensure respect of your privacy, you understand that for the purpose of verifying the above-mentioned information, Transat Distribution Canada may choose to disclose it to a third party assigned the task of verifying and/or corroborating the information provided as part of your file.

Transat Distribution Canada will not send you unsolicited information. Should you subscribe to one of our programs, you will receive information from us only according to the agreed-upon terms and conditions.

4. Payment methods

Residents of Canada and the United States may pay online or by telephone using Visa, American Express or MasterCard credit cards.

The travel products and services you reserve must be fully paid at the time of reservation. Your credit card account will be debited and you will be informed of that transaction by means of the invoice transmitted to you at the time of reservation.
This transaction is final, non-refundable and non-transferable. Neither the purchaser nor the passenger may modify any details of the transaction. Reservation of travel services constitutes a contract between the customer and Transat Distribution Canada Inc. For Ontario residents, in accordance with the applicable regulation, where there is an increase of more than seven per cent (7%) in the price of services after a deposit has been paid for said services, and such price increase does not result from an increase in government taxes or a fuel surcharge allowed by the Canadian Transportation Agency, the customer has the right to cancel and receive a full refund.

If you are a resident of Québec, an amount of $3.50 per $1,000 of purchased travel services, representing your contribution to the Fonds d'indemnisation des clients des agents de voyages, will be added to your invoice.

Management and invoicing of your reservation is performed by Transat Distribution Canada Inc.

5. Delivery of documents

After you have reserved your trip on the Web site, Transat Distribution Canada will immediately send you an invoice confirming your purchase and providing details of your itinerary. This invoice constitutes your final opportunity to verify the accuracy of the information that will be entered on your travel documents. If you have purchased insurance, you will receive the insurance contract by mail. You will receive a booklet containing all details of the various coverage, along with a personalized card that you must keep with you at all times during your trip.

You may choose one of the following two options for receipt of your travel documents:
  1. delivery to the travel agency of your choice, at no extra charge;
  2. pick-up at the airport counter on the day of departure, at no extra charge.

Note that you may choose option 1 only if you make your reservation more than fourteen (14) days before departure. In such case, your travel documents will be sent to you within two weeks of the departure date. If you make your reservation fourteen (14) days or less before departure, the only possible mode of travel document delivery is option 2.

6. Insurance

For any purchase made by a resident of Canada, Transat Distribution Canada offers purchase of travel insurance, including trip cancellation insurance and out-of province health insurance. You acknowledge that Transat Distribution Canada makes this insurance available in good faith and that you are fully responsible for your decisions in regard to insurance (e.g., taking out comprehensive coverage, or purchasing no insurance at all).

Once you have made a reservation, you may purchase travel insurance within 48 jours of the purchase of your trip by contacting Transat Distribution Canada by phone. You may also increase the coverage of the insurance you purchased within 48 hours of your purchase of insurance by contacting Transat Distribution Canada. If you decide to cancel the insurance you purchased through Transat Distribution Canada, you must advise us within 10 days following the purchase of the latter.

In event of any situation justifying an insurance claim, the customer must contact Transat Distribution Canada as soon as possible.

For any purchase made by a resident of the United States, purchase of insurance must be made through a local insurance provider.

7. Customer advisory

Outside Canada, living standards and local practices, as well as conditions with respect to the provision of services and accommodation, may differ from those to which you are accustomed in Canada.

If you have any questions regarding your online reservation, please contact Transat Distribution Canada.

Transat Distribution Canada holds a Québec retail travel agent licence (No. 753141) and an Ontario retail travel agent licence (No. 50015084); its offices are located at Place du Parc, 300 Léo-Pariseau St., Suite 1500, Montréal, Québec H2X 4B3 and at 1553 Bayview Ave., Toronto, Ontario M4G 3B5.

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